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PayBright FAQ

 

HAVING TROUBLE PAYING FOR YOUR ORDER WITH PAYBRIGHT?

If you have any trouble paying for an order with PayBright it may be due to the following reasons:

  • PayBright may have rejected your application. We’d recommend choosing another method of payment or placing an order for a smaller amount.
  • You may have missed payments on previous PayBright purchases
  • You may have missed a required field at checkout
  • You are using a pre-paid debit or credit card

WHAT IF I WANT TO DO A RETURN?

Returns will follow the same process as any other purchase, regardless of payment method. Installments will be adjusted by PayBright and you will be refunded what you have already paid. At this time, no exchanges will be possible. After 431 TWC refunds the items, you can change the size of you item by starting a new transaction and selecting a different payment method.

HOW DO I PAY IN 4 INTEREST FREE INSTALLMENTS?

Select PayBright at checkout to split your purchase into 4 equal interest-free installments payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). You can simply sit back, relax, and enjoy your purchase .View complete terms.

WILL THIS AFFECT MY CREDIT SCORE? 

When you choose to Pay in 4 interest-free installments, PayBright may perform a soft credit check. This type of credit check will NOT impact your credit score.

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT MY ORDER?

For any question related to payment, you can reach out to PayBright directly. However, for any issues relating to product or items missing from the order, you can contact 431 TWC as admin@431theweddingcompany.ca You can reach PayBright anytime here.

WHAT IS THE REFUND PROCESS WHEN USING PAYBRIGHT?

Returns will follow the same process as any other purchase, regardless of payment method. Installments will be adjusted by PayBright and you will be refunded what you have already paid. At this time, no exchanges will be possible. After 431 TWC refunds the items, you can change the size of your item by starting a new transaction and selecting a different payment method.

WHAT SHOULD I DO IF I DON'T QUALIFY TO USE PAYBRIGHT? 

Select another payment method or you can contact PayBright customer service here.

 

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