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Refund & Cancellation Policies

Refund & Exchange Policy

When you recieve your order, if any error was made on our part, your order will be remade and shipped immediately free of charge. If products were damaged during shipment, product photos will need to be provided and we will gladly replace your damaged products and open a distupte claim with our postal carrier. Please contact us immeditalely if there is a problem with your order: admin@431theweddingcompany.ca

Due to the nature of our business we do not offer refunds on any customized or intimate products. They are personalized and customized specifically for you and we would not be able to sell them to another customer. Please make sure your personalized description is exactly how you want it to appear on the items on the product page. Unless the product has arrive damaged or defective, I do not accept returns for:

  • Custom or personalized orders
  • Jewelry & Intimate items for hygienic reasons
  • Products that are on sale or clearance
  • For any personalized items such as robes, tank tops, T-shirt’s, etc, in which garment color, glitter/vinyl colors, or custom designs are selected, are NOT ACCEPTED 

I do allow the option to cancel orders within a 24 hour span after they have been placed. Request a cancellation within 24 hours of purchase

**Under no circumstances will I refund an order if it didn't come in time for an event. It is the buyer's responsibility when ordering to take the production time into account before the order is placed. Current production times will always be stated at the top main page of the website & at check out. If you need your order by a specific date you can enter it on the "comments to seller" box at checkout or email us prior to placing an order so we can work with you to get you your order with in stock products**


Conditions of returns or exchanges:

Original shipping fee will not be refunded to you

Buyers are responsible for return shipping costs.

Buyer is responsible for any loss in value.

Buyer is responsible for return shipping rate.

Buyer is responisble for return shipping and new shipping charges on exchanged products.