Returns & Exchange Policy
Refund & Exchange Policy
We hope you love what you've ordered, but we know that sometimes things don’t work out:
- Initiate your return or exchange within 30 days of the purchase date on your confirmation invoice or packing slip.
- Damaged, missing items, or wrong products? Contact firstname.lastname@example.org for assistance.
- When you receive your parcel, if any error was made on our part, your order will be remade and shipped immediately free of charge. If products were damaged during shipment, parcel box & product photos will need to be provided and we will gladly replace your damaged products and open a dispute claim with our postal carrier.
When is Free Shipping now applicable?
We DO NOT offer free shipping returns on products purchased with the intent to send back. If purchasing 10 cotton blush robes and 10 satin blush robes with he intent of returning a set, the return shipping label will be at the cost of the customer.
What's Not Returnable?
- Customized robes or personalized products: Please make sure your personalized description is exactly how you want it to appear on the items on the product page.
- Jewelry & Intimate items for hygienic reasons
- Clearance items or items marked as “Final Sale”.
- For hygienic reasons, these items are “Final Sale". Washed or worn items/Accessories: Jewelry sets/Intimates: panties and lingerie sets
Return By Mail
1. TELL US ABOUT YOUR RETURN OR EXCHANGE
Contact us at email@example.com.
- Free return shipping labels will not be given for shoppers who purchase multiple products with the INTENT to send some back
- One free return shipping label per customer
2. PREPARE YOUR PACKAGE
- Pack your return or exchange item(s) securely. (re-use the original shipping materials, if possible).
- Remove or black out any existing labels on the box and attach the new return label provided.
3. SHIP IT
- Drop it off at your nearest Canada Post location.
4. RETURN PROCESSED
- Once your parcel arrives back at our facility, we will process your return or ship out your exchanged products.
- Please allow 1-4 business days for processing returns, they are typically done on Fridays.
- We will refund your purchase amount to the original method of payment, such as the credit card used for the order.
- Original shipping fee will not be refunded to you.
GOOD TO KNOW:
- All deliveries are pending approval and merchandise availability.
- Orders are processed Monday-Friday.
- We do not ship Saturdays, Sundays, or holidays.
- Changes can only be made within 24 hours of placing an order.
- Watch for an email from us after placing order. We may need additional information to process your order. Check your junk mail folder if you can not find it in your main inbox
- 431 The Wedding Company is not responsible for lost or stolen packages.