Exchange Policy / Order Cancellations
Exchange / Order Cancelation Policy:
We hope you love what you've ordered, but we know that sometimes things don’t work out:
We do not offer refunds to the original method of payment. Eligible items may be returned within 14 days for an exchange or store credit.
- Initiate your exchange within 14 days in the EXCHANGE CENTER , you'll find the center in the top navigation menu.
- Cancel an order you placed within 48 hours by contacting Admin@431theweddingcompany.ca. If stock has already been ordered we are unable to cancel the order.
- Damaged, missing items, or wrong products? Contact admin@431theweddingcompany.ca for assistance.
- When you receive your parcel, if any error was made on our part, your order will be remade and shipped immediately free of charge. If products were damaged during shipment, parcel box & product photos will need to be provided and we will gladly replace your damaged products and open a dispute claim with our postal carrier.
- We offer ONE free exchange shipping label per customer
What's Not Exchangeable:
- Customized robes or customized products: Please make sure your text description is exactly how you want it to appear on the items.
- Jewelry, hair products, veils, & intimate items for hygienic reasons
- All products in the clearance section or items marked as “Final Sale”.
1. HEAD TO THE EXCHANGE CENTRE
- Enter your order number and email address to start
- Follow the instructions and select the items you want to exchange
- If your request is approved, you will get a confirmation email with exchange shipping guidelines
2. PREPARE YOUR PACKAGE
- Pack your exchange item(s) securely. (re-use the original shipping materials, if possible).
- Remove or black out any existing labels on the box and attach the new return label provided.
3. SHIP IT
- Drop it off at your nearest Canada Post location.
4. EXCHANGE PROCESS:
- Once your parcel arrives back at the shop, we will process your exchange. Emails will be sent to you with confirmations along the way.
- Please allow 1-4 business days for processing exchanges, they are typically done on Fridays.
- Original shipping fee will not be refunded to you.
GOOD TO KNOW:
- All deliveries are pending approval and merchandise availability.
- Orders are processed Monday-Friday.
- We do not ship Saturdays, Sundays, or holidays.
- Cancellations can only be made within 48 hours of placing an order. Or if stock has not been ordered yet.
- Watch for an email from us after placing order, you'll need to make sure your email is correct to receive your order confirmation and your tracking number once your parcel ships. Be sure to check your junk folder if you can not find it in your main inbox
- 431 The Wedding Company is not responsible for lost or stolen packages.
