Returns & Exchange Policy
Refund & Exchange Policy
We hope you love what you've ordered, but we know that sometimes things don’t work out:
- Initiate your exchange/return in the RETURN CENTER within 14 days beginning the date your parcel was delivered to you. You can find that date via your Canada Post Tracking number through your email.
- Damaged, missing items, or wrong products? Contact email@example.com for assistance.
- When you receive your parcel, if any error was made on our part, your order will be remade and shipped immediately free of charge. If products were damaged during shipment, parcel box & product photos will need to be provided and we will gladly replace your damaged products and open a dispute claim with our postal carrier.
- We offer ONE free return shipping label per customer
We DO NOT offer free shipping returns on products purchased with the intent to send back. If purchasing 10 cotton robes and 10 satin robes with he intent of returning a set, the return shipping label will be at the cost of the customer.
What's Not Returnable?
- Customized robes or customized products: Please make sure your text description is exactly how you want it to appear on the items.
- Jewelry, hair products, & intimate items for hygienic reasons
- All products in the clearance section or items marked as “Final Sale”.
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your request is approved, you will get a confirmation email with return shipping guidelines
2. PREPARE YOUR PACKAGE
- Pack your exchange/return item(s) securely. (re-use the original shipping materials, if possible).
- Remove or black out any existing labels on the box and attach the new return label provided.
3. SHIP IT
- Drop it off at your nearest Canada Post location.
4. RETURN PROCESSED
- Once your parcel arrives back at the shop, we will process your return or ship out your exchanged products. Emails will be sent to you with confirmations along the way.
- Please allow 1-4 business days for processing returns, they are typically done on Fridays.
- We will refund your purchase amount to the original method of payment, such as the credit card used for the order.
- Original shipping fee will not be refunded to you.
GOOD TO KNOW:
- All deliveries are pending approval and merchandise availability.
- Orders are processed Monday-Friday.
- We do not ship Saturdays, Sundays, or holidays.
- Changes can only be made within 24 hours of placing an order.
- Watch for an email from us after placing order. We may need additional information to process your order. Check your junk mail folder if you can not find it in your main inbox
- 431 The Wedding Company is not responsible for lost or stolen packages.