ORDER PROCESSING TIMES

• Robe/Pajama orders ship out in 14 business days PLUS shipping times

• Customized products ship out in 18 business days PLUS shipping times. Customized product(s) include custom robes, gift sets, gift boxes, jewelry sets, any product(s) with name(s) or customized aspect to it

• LOCAL PICK UP: 14 business days for non customized robe orders and 18 business days for customized orders

• All robes are specifically brought in for each order

• All custom products are handmade to order, and this takes time. There is an order queue that your order will be placed in

• There are no order processing updates. The only update you will receive is once your order has been completed, you will be emailed your tracking number for the parcel

• You are aware that you can only cancel your order if the stock for your order has not been brought in for you. Email requested order cancellations to admin@431theweddingcompany.ca

Returns & Exchanges

We do not offer refunds unless the product received is a manufacturing fault determined by the 431 team.

An exchange or store credit is available if exchange request is submitted within 14 days of you receiving your item. For more information refer to our returns and exchanges policy on the website.

Delivery Timeframes

The delivery times provided by this Website are estimates provided by Canada Post. 431 The Wedding Company will not be held accountable for late deliveries or loss or damage relating to late deliveries. 

• All products are dispatched from our production base in Niverville Manitoba
• All parcels are shipped via Canada Post. Once your order is ready to ship your tracking number will be emailed to you.
• Projected shipping arrival dates through Canada Post Expedited: 2-6 business days 
• If you need to upgrade your shipping to XpressPost or Priority please contact us at Admin@431theweddingcompany.ca
• As a small business Canada Post offers us Expedited shipping at the same cost as Regular shipping. When you see the cost of the Expedited shipping that is actually the cost of Regular shipping which is the lowest rate Canada Post offers. Expedited shipping

YOUR PATIENCE IS GREATLY APPRECIATED AS WE WORK HARD TO FULFILL ALL ORDERS AS QUICKLY AS POSSIBLE.