Shortly after ordering my robes I realized I made a mistake with one of the initials. I sent an email about the issue and got a response within the hour and they were able to change the order no problem. Once I received my robes, which came within two weeks of my order, I was so pleased with the quality. They were soft, the colour was perfect and the rose gold lettering was so pretty. I know my bridesmaids will love them as much as I do. Excellent value for your money. I would definitely recommend this company to a friend and will keep them in mind for future gift ideas.