Thank you Ashley and 431 the wedding company - this was by far one of the best online shopping experiences I've had!
Not only was Ashley quick to respond to my inquiries but she rectified all of the challenges I faced;
1. When I had trouble finding the colour I liked for the design I wanted, she brought it back online for me to buy it. A+ for Customer Service.
2. She notified me immediately when the size I wanted for one of the robes was out of stock, but reassured me that more was on its way and would make it to me in a timely manner. It came sooner than I anticipated! A+ for Logistics.
3. She sent me a complimentary gift in the initial order delivery due to the delay in the said robe. A surprising, touching and thoughtful gesture! A+ for Sales.
4. Product quality and packaging = perfect and beautifully packaged with care. A+ for QA.
It's clear that not only were the items I ordered of A+ grading, the professionalism and attentiveness to customers from Ashley is admirable and rare. I strongly recommend 431 to anyone looking for wedding goods.
